"Thank you so much, William, this is always a trying time in one's life, but you made it feel like I was talking to a friend."
I have had a great experience, even if I still can't pronounce your last name. So many quick responses with the information needed. Thank you so much, William, this is always a trying time in one's life, but you made it feel like I was talking to a friend. Good job, I appreciate you!
- M.J.